Wimanewe Return and Refund – We are committed to ensuring the satisfaction of our customers.
Each product is carefully inspected before shipment to guarantee quality and accuracy.
If, though, you are not entirely satisfied with your purchase,
please review the following terms and conditions regarding returns and refunds.
1. Return and Refund
a) Returns
We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:
- The product must be unused, unwashed, and in the same condition in which it was received.
- The product must be returned in its original packaging.
- Proof of purchase (receipt or order confirmation) must be provided.
Certain items are non-returnable, including but not limited to:
- Opened or used eco-friendly household, cleaning, or hygiene-related products
- Perishable or consumable goods, including items with limited shelf life
- Gift cards
- Downloadable or digital products
b) Return Shipping Responsibility
Returns that do not meet these requirements may be refused or returned to the customer at their expense.
Customers are responsible for all costs associated with returning an item.
We recommend using a traceable shipping service or purchasing shipping insurance,
as Wimanewe cannot guarantee that we will receive your returned item.
Please note that shipping and handling charges from the original order are non-refundable.
c) Refunds
Upon receipt and inspection of the returned item, you will be notified via email regarding the approval
or rejection of your refund request.
- If approved, your refund will be processed to the original method of payment within 5–10 business days.
- Shipping and handling charges are non-refundable.
- If applicable, the cost of return shipping may be deducted from the refund amount.
4. Return and Refund – Exchanges
We only replace items that are defective, damaged, or incorrect.
To initiate an exchange, please fill the contact us form with your order number and relevant details.
Instructions for the return or replacement process will be provided.
5. Late or Missing Refunds
If you have not received your refund after the specified processing time:
- Verify with your financial institution or credit card company, as posting times may vary.
- Contact us if the refund has not been received after verification.
We will assist in confirming the transaction and providing any necessary documentation.
6. Contact Information
For all return, exchange, or refund inquiries, please contact our support team at:
https://wimanewe.com/contact-us
Wimanewe is dedicated to offering thoughtfully curated eco-friendly home essentials that support sustainable living, quality craftsmanship, and everyday comfort. We prioritize responsible sourcing, durability, and conscious choices that reduce environmental impact while enhancing your home.
Follow us on social media and our Website, don’t miss out our latest Eco-friendly and Home Essentials arrivals or exclusive seasonal promotions.You’ll be the first to know about upcoming sales and new collection launches designed with you in mind.
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Last Updated: December 28, 2025